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Phone Customer Service – Summer

By Clark Bilorusky May 17, 2010 Training Module: Admin & Procedures

Phone Customer Service

Summer RCC Training
May 17, 2010

“Crash Course” training for new RCCs:
Covering the basics of over-the-phone support and customer service.

Expanded from Charles Liu’s Training in 2009

  • ← Unit Supervisor
  • “Katahimikan” (Silence) →


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