Clark Bilorusky

UVA* Training Fall RCC Training August 13, 2012 August 15, 2011 Training for new and returning RCCs: Covering the specific issues encountered at UVA (University Village at Albany – Family Housing)

UVA* Training Summer RCC Training May 15, 2012 May 15, 2011 May 19, 2010 “Crash Course” training for new RCCs: Covering the procedures for some international guests.

Conference Support Summer RCC Training May 15, 2012 “Crash Course” training for new RCCs: Overview of our support model during the summer where we are responsible for 3rd-party guests in…

Internal Systems and Logging Fall RCC Training August 15, 2011 August 16, 2010 Training for new and returning RCCs: A summary of Residential Computing’s internal systems and tool.

Phone Customer Service Summer RCC Training May 17, 2010 “Crash Course” training for new RCCs: Covering the basics of over-the-phone support and customer service. Expanded from Charles Liu’s Training in…