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Clark Bilorusky

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UVA Training – Fall

By Clark Bilorusky August 13, 2012 Training Module: Admin & Procedures

UVA* Training Fall RCC Training August 13, 2012 August 15, 2011 Training for new and returning RCCs: Covering the specific issues encountered at UVA (University Village at Albany – Family Housing)

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UVA Training – Summer

By Clark Bilorusky May 15, 2012 Training Module: Admin & Procedures

UVA* Training Summer RCC Training May 15, 2012 May 15, 2011 May 19, 2010 “Crash Course” training for new RCCs: Covering the procedures for some international guests.

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Conference Support

By Clark Bilorusky May 15, 2012 Training Module: Admin & Procedures

Conference Support Summer RCC Training May 15, 2012 “Crash Course” training for new RCCs: Overview of our support model during the summer where we are responsible for 3rd-party guests in…

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Internals – Fall

By Clark Bilorusky August 15, 2011 Training Module: Admin & Procedures

Internal Systems and Logging Fall RCC Training August 15, 2011 August 16, 2010 Training for new and returning RCCs: A summary of Residential Computing’s internal systems and tool.

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Phone Customer Service – Summer

By Clark Bilorusky May 17, 2010 Training Module: Admin & Procedures

Phone Customer Service Summer RCC Training May 17, 2010 “Crash Course” training for new RCCs: Covering the basics of over-the-phone support and customer service. Expanded from Charles Liu’s Training in…

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